Effective Date: July 8, 2026
At Address Gateway, we are committed to providing professional business consultancy and corporate support services. This Refund Policy explains the circumstances under which refunds may or may not be provided for services purchased through AddressGateway.com.
This Refund Policy applies to all services provided by Address Gateway, including but not limited to:
Company Formation Services
PRO Services
Business Licensing & Registration
Visa & Immigration Assistance
Trade License Services
Corporate Documentation
Document Clearance
Business Consultancy
Digital & Marketing Services
Website Development and Related Professional Services
Our service fees consist of:
Professional service charges
Government fees
Third-party charges
Courier or document handling fees (where applicable)
Government fees and third-party charges are collected on behalf of the respective authorities or service providers and are generally non-refundable once paid.
If a client requests cancellation before any work has commenced, Address Gateway may approve a full or partial refund after deducting any administrative or payment processing charges incurred.
Once our team has started processing your application, consultation, documentation, or any requested service, professional service fees are generally non-refundable.
Refunds will not be issued for work already completed or services already delivered.
Address Gateway does not guarantee approval of applications submitted to government authorities.
No refund will be provided for:
Government rejection of applications
Delays caused by government authorities
Regulatory changes
Additional requirements imposed by government departments
Any refundable government fee will depend solely on the refund policy of the relevant government authority.
Refund requests will not be accepted where delays or service failures result from:
Submission of incorrect or incomplete information
Failure to provide required documents
Failure to respond within requested timelines
Providing false or misleading information
Non-compliance with legal or regulatory requirements
For digital services including website development, branding, graphic design, SEO, digital marketing, software development, and content creation:
Deposits are non-refundable once the project has commenced.
Payments for completed milestones are non-refundable.
Customized work created specifically for the client cannot be refunded after delivery.
If you accidentally make a duplicate payment or an incorrect payment due to a technical error, please notify us immediately.
After verification, eligible duplicate payments will be refunded using the original payment method where possible.
Approved refunds will generally be processed within 7–14 business days, depending on the payment method, banking institution, and applicable financial procedures.
Processing times may vary for international payments.
Address Gateway reserves the right to decline refund requests where:
Services have already been substantially completed.
The client has received the agreed deliverables.
The refund request is inconsistent with this policy.
Fraudulent or abusive activity is suspected.
For any questions regarding this Refund Policy or to request a refund, please contact us:
Address Gateway
Doha, State of Qatar
Email: customerservice@addressgateway.com
Phone: +974 4443 4912 Mobile : +974 50494933
Website: www.addressgateway.com
